As an artist, it’s important to define a clear return and refund policy that fits your business and the unique nature of your products. Below is a general template you can use to outline your return and refund process. Feel free to adjust and personalize it to reflect your specific needs, and we can help you refine it further if needed. Returns: Custom Artwork or Photo Prints: Since your art is custom-made, returns are generally not accepted unless there is a quality issue or defect during shipping. If there is an issue with the item upon arrival, customers should contact you within [X] days of receipt to initiate a return or request a replacement. Commissioned or Original Art: All sales are final for commissioned or original artwork, as these items are uniquely created based on customer requests. Refunds: If a return is approved due to a quality issue or defect, you can offer a full refund or a replacement depending on the customer’s preference. Refunds for non-defective items (e.g., custom-sized orders, commissioned artwork) are generally not provided. You can decide if you'd like to offer partial refunds in certain cases. Damaged or Defective Items: If an item is damaged during shipping or arrives with a defect, customers should contact you within [X] days to report the issue. You may then offer a replacement or a full refund based on your policy. Incorrect Shipping Address: If the package is returned due to incorrect address details provided by the customer, you can decide whether to issue a partial refund or reship the item at the customer’s expense. How to Initiate a Return: Customers should contact you at [your email/contact] within [X] days of receiving the item to initiate a return or replacement. Returned items must be in their original condition and packaging. If the return is due to the customer’s error, they are responsible for return shipping costs. Return Shipping Costs: In most cases, customers are responsible for return shipping, unless the return is due to a mistake or defect on your part. This template provides a starting point for your policy. Once you've defined your specific terms, we can help you fine-tune them to ensure clarity and alignment with your business needs.