Payment Policy FAQs

FAQs: Payment Policy

1. What payment methods do you accept?
We accept various secure payment methods to provide you with convenience and flexibility:

• Credit and Debit Cards: Visa, Mastercard, American Express, Discover, JCB, and debit cards.
• PayPal: For quick, secure payments, deducted from your linked credit card, debit card, or bank account.
• Apple Pay: A secure, contactless option for Apple device users.
• Google Pay: Easy and safe payments using your Google account.

2. Is my payment secure?
Yes! We prioritize your security and ensure your transactions are processed securely through trusted payment providers like Stripe, PayPal, Apple Pay, and Google Pay. These services use advanced security measures to protect your data.

3. Are payments processed in Canadian Dollars (CAD)?
Yes, all prices on our website are displayed in Canadian Dollars (CAD). If you are an international customer, your payment will be processed in CAD, and your payment provider will handle currency conversion. You may notice slight variations due to exchange rates set by your payment provider.

4. When is payment required for commissioned or custom artwork?
For commissioned or custom artwork orders, payment is required upfront at the time of purchase. Please note that all sales are final for these types of orders.

5. Do I need to worry about any hidden fees when making a payment?
There are no hidden fees. The total amount, including shipping and taxes, will be shown at checkout. Please note that for international orders, customs fees and duties may apply based on your local laws, but these are separate from the payment made to WigglyCanvas.

6. Can I change my payment method after placing my order?
Once an order has been placed and payment has been processed, we are unable to modify the payment method. If you encounter any issues or need assistance, please contact us as soon as possible at Support@wigglycanvas.com.

7. Can I use a gift card or promotional code?
If you have a gift card or promotional code, you can apply it during the checkout process. The discount or value will be deducted from the total amount of your order.

8. What should I do if my payment doesn’t go through?
If your payment is not processed, please check that your payment details are correct and that your payment method has sufficient funds. If the issue persists, contact your payment provider or reach out to us at Support@wigglycanvas.com for assistance.

9. How will I know if my payment has been successfully processed?
After completing your payment, you will receive a confirmation email with your order details. If you do not receive the confirmation, please check your spam folder or contact us to confirm the status of your order.

10. Do you offer refunds?
Refunds are issued only in cases of quality issues or damage during shipping. For further details, please refer to our return and refund policy.