Photo Puzzles FAQs

Frequently Asked Questions (FAQ) for Custom Photo Puzzles

1. What is a Custom Photo Puzzle?

A Custom Photo Puzzle is a personalized jigsaw puzzle created using your own photo or image. Whether it's a cherished memory, a special event, or a favorite artwork, you can turn your photo into a beautiful, functional puzzle. Crafted from premium acrylic, these puzzles are designed to offer vibrant colors and exceptional durability.

2. How do I create my Custom Photo Puzzle?

Creating your custom photo puzzle is easy! Simply upload your desired image on our website, select your preferred puzzle size, and we’ll take care of the rest. Our designers will ensure your photo is optimized for the best print quality. Once completed, your puzzle will be shipped to you.

3. What sizes are available for custom photo puzzles?

We offer a range of sizes for our photo puzzles to suit various preferences:

• 120 Pieces: 11 x 8 inches – Ideal for a quick and enjoyable experience.
• 315 Pieces: 17 x 12 inches – Perfect for a moderately challenging puzzle.
• 500 Pieces: 21.25 x 15.75 inches – A bit more complexity for puzzle enthusiasts.
• 1000 Pieces: 27 x 17.5 inches – A substantial puzzle for a rewarding challenge.
• 1500 Pieces: 36 x 24 inches – The ultimate puzzle for hours of entertainment.

4. What materials are the puzzles made of?

Our puzzles are crafted from premium 2mm acrylic, which ensures they are durable, long-lasting, and vibrant. Unlike traditional cardboard or wood puzzles, our acrylic puzzles offer better durability, with high-definition printing technology that produces vibrant colors and clear details.

5. How are the photos printed on the puzzles?

We use dye sublimation printing to transfer your photo onto the puzzle. In this process, special inks turn into gas under heat and pressure, bonding permanently to the acrylic surface. This ensures that your image stays clear, vivid, and resistant to fading over time.

6. How do I customize my puzzle?

You can easily upload your own photo to create a one-of-a-kind puzzle. Once you upload your image, choose your preferred puzzle size, and we'll take care of the rest. If you’d like to add custom text or make other special requests, just let us know during the customization process!

7. Can I buy pre-designed puzzles from your collection?

Yes, we offer a wide variety of pre-designed puzzles for those who want a unique puzzle without uploading their own image. These puzzles can still be personalized with custom text or messages if desired.

8. What makes your puzzles different from others?

Our puzzles are made from premium 2mm acrylic, offering superior durability compared to cardboard or wood puzzles. The use of high-definition dye sublimation printing ensures vibrant colors, clear images, and long-lasting quality. Each piece of the puzzle fits perfectly, providing a satisfying puzzle-solving experience.

9. Can I select a special packaging for my puzzle?

Yes, we offer several packaging options during checkout:

• Assembled - Laying Flat (no box): The puzzle will arrive flat in a mailer box.
• Disassembled - Inside a Box with Your Own Photo: The puzzle will be disassembled and packaged inside a box featuring your own photo.
• Disassembled - Inside a Box with Your Own Photo and Gift Wrap: The puzzle will come inside a box with your own photo and wrapped as a gift. You can also include a personal note with the gift package.

10. How long does it take to receive my custom photo puzzle?

The production time for a custom puzzle is typically 5-7 business days. Shipping times will depend on your location and the shipping method you select at checkout.

11. What happens if I’m not satisfied with my puzzle?

We offer a 30-Day Satisfaction Guarantee. If you are not completely satisfied with your custom puzzle, please contact us within 30 days of receiving your order, and we will work with you to resolve the issue, whether through a replacement or return.

12. Can I return or exchange a custom photo puzzle?

Yes, you can return or exchange your custom photo puzzle within 30 days of receiving it. Please contact our customer service team, and we’ll assist you with the return or exchange process.

13. Are your puzzles eco-friendly?

Yes, we are committed to sustainability. At Wiggly Canvas, we donate 1% of our revenue to carbon removal efforts through Stripe. Additionally, we minimize our carbon footprint by partnering with local manufacturers in 19 countries, reducing shipping distances and emissions. We also donate 1% of every order to Trees for the Future, supporting climate action and land restoration.

14. How do I care for my custom photo puzzle?

To keep your puzzle in excellent condition, simply handle it carefully and avoid exposure to moisture or extreme temperatures. If necessary, clean the puzzle gently with a soft, damp cloth. Avoid harsh chemicals or abrasive materials.

15. Can I get a Certificate of Authenticity for my puzzle?

Yes, for premium artworks and custom puzzles, we provide a Certificate of Authenticity. This certificate confirms the craftsmanship and authenticity of your custom puzzle and underscores our commitment to sustainability.

16. Can I order a puzzle as a gift?

Yes! Our puzzles make great personalized gifts. You can choose one of our special packaging options, such as having your puzzle disassembled and gift-wrapped in a box with your own photo. You can also include a personal note to make the gift even more special.

17. Are the pieces of the puzzle easy to assemble?

Yes! Each piece is precision-cut for a perfect fit, ensuring an enjoyable puzzle-solving experience. Whether you're solving a 120-piece puzzle or a challenging 1500-piece one, the pieces will fit together smoothly.

18. Do you offer international shipping?

Yes, we offer international shipping to most countries. Shipping rates and delivery times will vary based on your location. Please review your shipping options during checkout for more details.

19. How do I track my puzzle order?

Once your custom puzzle has been shipped, we will send you a tracking number, allowing you to monitor your order’s progress. If you have any questions or concerns about your order, our customer service team is available to assist you.

20. What if I have a special request for my puzzle design?

If you have any special design requests or questions, feel free to contact us! Our team is happy to assist with unique requests, whether it's adding specific text, adjusting the image layout, or creating a custom design that suits your vision.

21.What Printing Techniques Are Used for Your Products?

Designed for durability, our acrylic puzzles use high-definition printing on 99.9% optically pure, polished acrylic. This ensures unmatched longevity compared to traditional wood or cardboard puzzles, with images carefully reviewed for perfection.

22.What Should I Know About Uploading Photos for Printing?

We accept all types of photos! If there’s an issue that prevents us from working with your photo, we’ll notify you via email within a few hours of placing your order—though such cases are rare.

Our designers will enhance and upscale your photo to ensure exceptional clarity and detail before printing.

Pro Tip: When uploading a photo, make sure it aligns with the layout of your selected printing medium (square, rectangular, vertical, or horizontal). To find the perfect fit for your photo, feel free to explore our Photo Prints collections!