FAQs for Wiggly Canvas Terms of Service
1. What is the general agreement when I sign up to sell on Wiggly Canvas?
When you sign up to sell on Wiggly Canvas, you agree to our Terms of Service. You are responsible for complying with all applicable laws regarding your artwork. We may update these terms as needed, and your continued use of the platform indicates acceptance of any changes.
2. What types of artwork can I sell on Wiggly Canvas?
You can sell two types of artwork:
- Original Physical Art: You will ship the artwork directly to the buyer.
- Photo Prints and Digital Downloads: Wiggly Canvas will handle production, shipping, and customer service.
3. What are my responsibilities when selling original physical art?
As the artist, you are responsible for the production and shipment of your original artwork. You must provide accurate weight and dimensions for shipping calculations and choose the appropriate shipping methods and carriers.
4. Does Wiggly Canvas assist with shipping original artwork?
While Wiggly Canvas integrates shipping profiles based on your provided details, you are responsible for managing the actual shipment. This includes selecting carriers, ensuring secure packaging, and handling any shipment delays or issues.
5. Who handles customer service for original artwork sales?
You are responsible for customer service related to your original artwork. This includes addressing any concerns about the artwork, shipping delays, or disputes. Be sure to provide valid contact details on your artist page.
6. Does Wiggly Canvas handle returns and refunds for original artwork?
You are responsible for managing returns and refunds for your original artwork. Any disputes or issues should be handled directly with the buyer.
7. What is Wiggly Canvas's responsibility when selling photo prints and digital downloads?
Wiggly Canvas handles all aspects of the sale for photo prints and digital downloads, including production, shipping, returns, and customer service.
8. Who handles returns for photo prints and digital downloads?
Wiggly Canvas manages returns for photo prints and digital downloads. We handle returns related to production defects or quality issues, but buyer-initiated returns for other reasons will involve your input.
9. How does Wiggly Canvas handle taxes and VAT?
Wiggly Canvas automatically collects sales tax and VAT during checkout and remits them to the appropriate authorities. You will receive an annual tax and VAT report for your records. We recommend consulting with a tax professional to ensure compliance with local tax laws.
10. Who is responsible for shipping original artwork?
You are responsible for setting up your own shipping profiles and ensuring the original artwork is packed securely and shipped promptly.
11. Who handles shipping for photo prints?
For photo prints and digital downloads, Wiggly Canvas handles all shipping, including providing tracking information to buyers.
12. How do I manage returns for photo prints and digital downloads?
Wiggly Canvas will handle all returns and refunds for photo prints and digital downloads, especially in cases of production errors or quality issues.
13. How are payments processed on Wiggly Canvas?
Wiggly Canvas processes payments on your behalf for both original art and photo print sales. We deduct applicable processing fees, taxes, and VAT before transferring your earnings.
14. How often are payments made to me?
Payments are made on a regular schedule, and you will be notified of your earnings. You can choose your preferred payment method.
15. What happens if there is a dispute between me and a customer?
Wiggly Canvas is not responsible for disputes between you and your customers. For original artwork disputes, you will handle the issue directly with the buyer. For photo print sales, we act as a mediator between you and the buyer.
16. Can my account be terminated?
You can cancel your subscription at any time. However, if you violate any of these terms or engage in illegal activities, Wiggly Canvas reserves the right to suspend or terminate your account.
17. What happens if I cancel my account?
If you cancel your account, any open transactions will be honored, and your account will be closed once those transactions are completed.
By agreeing to these terms, you acknowledge your rights and responsibilities as an artist selling on Wiggly Canvas. If you have further questions, please reach out for clarification.
